To help ensure people with disabilities have an equal opportunity to participate in our services, activities, programs, and other benefits, the Centers for Medicare & Medicaid Services (CMS) provides auxiliary aids and services to help better communicate with people with disabilities. Auxiliary aids include materials in Braille, audio/data CD or other accessible formats.
For all other CMS publications and documents in accessible formats, you can contact the CMS Customer Accessibility Resource Staff:
Call 1-844-ALT-FORM (1-844-258-3676). TTY: 1-844-716-3676.
Send a fax to 1-844-530-3676.
Send an email to firstname.lastname@example.org.
Send a letter to:
Centers for Medicare & Medicaid Services
Offices of Hearings and Inquiries (OHI)
7500 Security Boulevard, Mail Stop S1-13-25
Baltimore, MD 21244-1850
Attn: Customer Accessibility Resource Staff
You can also contact the Customer Accessibility Resources Staff:
To inquire about a request for accessible formats.
To submit concerns and issues about accessible communications, including the quality and timeliness of your request.
CMS, the University of South Florida, and the Covering Florida Consortium do not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, sex, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by CMS directly or through a contractor or any other entity with which CMS arranges to carry out its programs and activities.
How to file a complaint:
If you believe you’ve been subjected to discrimination in a CMS program or activity, there are 3 ways to file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
By phone: Call 1-800-368-1019. TDD user can call 1-800-537-7697.
In writing: Send information about your complaint to:
Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201